Player Support
Need help with your journey? Contact us about purchases, missing progress, account access, or a problem in the game.
Email SupportWhat to include
- Your character name and server.
- Your app version, device model, and a description of what happened.
- The approximate date and time of the issue, with your time zone.
- A screenshot or the exact error message, if available.
Never send passwords, sign-in codes, payment-card details, or account recovery secrets. Hide unrelated personal information in screenshots.
Purchases and missing rewards
Check that you have selected the same account, server, and character used for the purchase. Connect to the internet and use Recover Purchases in the game.
If a reward is still missing, email us with the product name and approximate purchase time. Please do not purchase the same item again to recover a missing reward.
For an Apple refund request, visit reportaproblem.apple.com.
Character progress and account access
Tell us which server and character you were using and how you normally sign in. Avoid deleting the app or clearing its data while a progress issue is being investigated, as locally stored progress may be lost.
Bug reports and feedback
Include the steps that led to the problem, what you expected, and what happened instead. You can also email suggestions or report inappropriate player behavior.
Privacy questions
For information about data handling and deletion requests, read our Privacy Policy. You can contact the support address above with privacy questions.